Shipping Policy

Orders placed on the molliebird.com site can be shipped to the continental U.S., Alaska, Hawaii, and U.S. Territories, and most international countries.

Please allow 7-10 days to receive your order.

Orders placed before 2PM EST Monday-Friday will be shipped same day. Orders placed after 2PM EST will be shipped the following business day, excluding holidays and weekends.

Any orders over $500 will require a signature upon delivery.

Please note that FedEx orders cannot be shipped to a P.O. box or APO/FPO address, Puerto Rico or Guam.

Transit Times

Our transit times are based on USPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.

Domestic Shipping

Standard Ground - Free: 1-5 Business Days

Second Day - $TBD by carrier: 2-3 Business Days

Overnight Air - $TBD by carrier: 1-2 Business Days

International Shipping

FREE for orders of $500 or more!

DHL Worldwide Express (CANADA ONLY) - $TBD by carrier: 2-4 Business Days

DHL Worldwide Express (REST OF WORLD*)- $TBD by carrier: 2-4 Business Days

INTERNATIONAL CUSTOMERS PLEASE NOTE:

Signature is required for all deliveries and DHL will coordinate delivery with you directly by notifying you when they plan on delivering your order. You will have the option to have DHL change your delivery instructions with one of the following choices.

- Schedule Delivery (Alternative Days or Time)

- Leave in Safe Place Options

- Leave with a Neighbor

- Alternate Address

- Vacation Hold

- Collect from a DHL Express Service Center

Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. molliebird cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info: https://www.dutycalculator.com/.. At this time, we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.htmlDuty

Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).

There can be additional fees upon delivery beyond taxes and duties.

All Molliebird orders are shipped within 24 hours except orders placed on weekends, custom made orders, specialty orders and back stocked items. Orders within the USA, are shipped via UPS Sure Post or USPS (APO & P.O. Box’s.). International orders are shipped DHL. Expedited shipping orders must be placed by 2PM Eastern that day to meet delivery commitment timeline. Expedited delivery is BUSINESS DAYS (e.x 2nd day air ordered on Thursday won't be delivered until Monday not Saturday). Any order placed after 2PM Eastern will increase your delivery by a day, barring any days that UPS doesn’t deliver such as Saturday, Sunday and Major Holidays.

 
Refused Shipments:
Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.
 
Damaged Shipments:
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
 
International Shipping:
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the Molliebird order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
Molliebird provides tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
Molliebird does not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.