We have a 30-day return policy, which means you have 30 days from the day your order is fulfilled to request a return. Some items are not eligible for returns. Please read our full refund policy. We strictly enforce all eligibility rules without exception.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, liners, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, visit our returns processing page by clicking here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The Aubrie bottom is not eligible for return, nor are any such bottoms which ship without hygiene liners due to their profile. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items, special order items, or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.